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Frequently Asked Questions

1. What is the warranty policy?

  • Warranty for main equipment (defects caused by manufacturer) is 12 months from delivery date (does not cover glassware, consumables, chemicals, and naturally wearing parts during use: sensors, heating elements, electrodes, light bulbs).
  • Warranty service is provided on-site at the user's facility under the following conditions:
  • The device's serial number is intact, with no signs of tampering, alteration, or unauthorized repair.
  • Operated with the correct power supply and a voltage stabilizer strictly as instructed by the installation engineer.
  • Used in accordance with the instructions in the user manual provided with the device.
  • Warranty will be void if the user arbitrarily disassembles, repairs, or replaces spare parts before notifying the seller's warranty center.
  • Warranty does not cover:
  • Consumable items (electrodes, probes, lamps, etc.).
  • Dropping, heavy impacts, use with incorrect voltage, etc.

Note: Please present the warranty card and device catalog when requesting warranty service.

2. How does Bank Transfer Payment work?

  • Hoa Viet Co., Ltd.
  • Asia Commercial Bank (ACB) - Cho Lon Branch
  • STK:20099549
  • Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank) - Hung Vuong Branch
  • STK: 042.100.379.5860
  • Saigon Thuong Tin Commercial Joint Stock Bank - Ba Queo Transaction Office - Tan Binh Branch
  • STK: 060084886699

3. How many payment methods does Hoa Viet have?

  • Cash on delivery (COD)
  • Bank transfer
  • Direct cash payment at Hoa Viet office

4. How to get free or subsidized shipping?

  • Hoa Viet offers free shipping policies depending on specific orders.

5. How to get free or subsidized shipping?

Step 1: Customers request a quote and place an order via email or telephone.

Step 2: Customers provide invoicing information, delivery address, and recipient details during the ordering process.

Step 3: The order quotation is officially confirmed to customers via email or text message through Hoa Viet's sales department

6. How to file a complaint or feedback?

Customers encountering difficulties or questions regarding any issue, please contact us for support via:

  • Chatbox: live chat support (at the bottom right corner of shop.hoaviet.vn)
  • Chat via Zalo, Skype, or call the sales staff.
  • Send support emails via the Contact us section in the menu bar.

Hoa Viet contact information:

Hoa Viet Co., Ltd.

Address: 229-231 Le Cao Lang, Phu Thanh Ward, HCMC

Mail: hoaviet@hoaviet.vn

Phone: 028 39 789 666 | 39 789 777 | 39 789 888

7. Can I cancel an order placed with Hoa Viet?

Customers are permitted to cancel orders with Hoa Viet in the following cases:

  • Goods are broken or damaged during transit before reaching the customer.
  • Goods delivered do not match the purchase order.
  • Substandard quality such as: expired shelf life, expired warranty, inoperable, objective defects within the manufacturer's warranty coverage, etc.

8. How can I get a quotation as quickly as possible?

Send purchase orders via email: Customers sending purchase orders (PO) to sales staff emails or to hoaviet@hoaviet.vn will receive order responses.

Order by phone: Customers can call to place orders or reach out via contact channels like Zalo, Fanpage, chatbox, Skype, or Viber to Hoa Viet's sales department.

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