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Privacy Policy

Information Privacy Policy

This Privacy Policy outlines how we collect, store, and process personal information or data ("Personal Information") of our customers via the website. We are committed to safeguarding customer personal information and will make every effort to implement appropriate measures to ensure that information provided by customers while using the website is kept confidential and protected from unauthorized access.

However, we do not guarantee the prevention of all unauthorized access. In the event that unauthorized access is beyond our control, the company shall not be held liable in any manner for any claims, disputes, or damages arising from or related to such unauthorized access.
To better understand our policies regarding the collection, storage, and use of personal information of users of this website, please read the privacy policy below:

Purpose and scope of personal information collection

To access and use certain services on the website, you may be required to register personal information with us (Email, Full Name, Contact Phone Number, etc.). All provided information must ensure accuracy and legality. Our website assumes no legal liability arising from the declared information. We may also collect information regarding the number of visits, including the pages you view, the links you click, and other information related to your connection to our website. We also collect information that your web browser sends whenever you visit the website, including: IP address, browser type, language used, access time, and referring addresses.

Scope of information use

Information collected through the website https://shop.hoaviet.vn will help us to:

  • Support customers when purchasing products
  • Answer customer inquiries
  • Conduct customer surveys
  • Carry out promotional activities related to products and services

– Customers requesting support or seeking answers who wish to submit information to us via the website shop.hoaviet.vn may be required to register personal information with us (Email, Full name, Contact phone number, etc.). All provided information must ensure accuracy and legality. HoaViet assumes no legal responsibility regarding the declared information.

– When necessary, we may use this information to contact you directly in forms such as: sending open letters, purchase orders, thank-you letters, technical and security information, etc.

We are committed to using Customer's personal information strictly for the announced purposes and scope. In the event of any use arising beyond the stated purpose and notice, we will notify the Customer and only use it upon the Customer's consent.

Information storage period

We will store the personal information provided by customers on our internal systems during the course of providing services to customers, until the purpose of collection is completed, or when the customer requests deletion of the provided information.

Persons or organizations that may have access to the information

The customer agrees that: when necessary, the following agencies/organizations/individuals have the right to access and collect their information, including:

  • Board of Directors
  • Competent state authorities
  • Complaining party that proves the Customer's infringing behavior (if any)

Address of the unit collecting and managing personal information

  • HOA VIET COMPANY LIMITED
  • Business Registration Certificate No. 0304453322 issued by the Department of Planning and Investment of Ho Chi Minh City on 13/07/2006
  • Email: hoaviet@hoaviet.vn – Tel: 028 3978 9666
  • Head office: 229-231 Le Cao Lang, Phu Thanh Ward, Ho Chi Minh City

Methods for customers to access and edit their personal data

Customers have the right to check, update, adjust, or delete their information by logging into their account and accessing their account dashboard, or by contacting the Administration Board for support. However, any modification, addition, or deletion of personal information must still fully comply with all account registration regulations on the website.

Commitment to customer personal information privacy

We are committed to protecting your personal information by all possible means. We employ various security technologies to protect this information from unauthorized retrieval, use, or disclosure. We recommend that you keep your login passwords confidential and do not share them with anyone else. If you are using a shared computer, you should log out or close all open website windows.

Customers have the right to submit complaints regarding the disclosure of personal information to a 3 party to the administration board of shop.hoaviet.vn, to the company address, or via email: hoaviet@hoaviet.vn

The Company is responsible for implementing technical and operational measures to verify reported matters.

The processing time for feedback regarding personal data is 7 days.

Contact Information

We always welcome your comments, contact, and feedback regarding this “Privacy Policy”. If you have any related questions, please Contact us via email: hoaviet@hoaviet.vn – Tel: 028 3978 9666

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